Working through a pet behavior change program can be heavy lifting! As Behavior Specialists we find ourselves in counseling roles, working as change agents and improvement specialists. We also set and negotiate the changing landscape and individual behavior goals and, of course, oversee the entire project from start to finish. Being successful in business is very challenging in today’s market and it requires that we not only meet the needs of our client but that we are efficient and effective in how we engineer and deliver our services. Ensuring high quality and consistency are key to our long-term business success. Building behavior change programs is a process with several inputs and outputs and this requires good process and project management. When our services lack quality management then they are vulnerable to error and costly mistakes. Mistakes impact the results of the program, which in turn affects the client’s perception of you and your business. Learn a systematic way to approach your behavior and training programs where they are data-driven and free from process errors and defects. Free up time, limit the cost of mistakes, and improve your client satisfaction by implementing the DMAIC Six Sigma philosophy. Six Sigma is a results-oriented project-focused approach to improving quality. It’s a way of measuring and setting goals for services directly connected to your client’s goals.

Sponsor:Pet Professional Guild
Speaker(s):Niki Tudge

Contact: Rebekah King
 Email: events@petprofessionalguild.com
 Web: https://www.petprofessionalguild.com/webinars-events/webinars/dmaic-it-improve-the-accuracy-and-effi