This is the recorded version of a live conference that will be available on demand. It was previously approved for CCPDT CEUs as part of a 2 day conference with two separate topics on each day. We are doing the on-demand with each day separately rather than together, hence the new application for CEUs. Description is: "Making the Human Half Suck Less - Taking Back Control When Dealing with Difficult Clients" - When you work as a pet care professional, often one of the hardest aspects of your job is handling your two-legged clients. How many of us agree we don’t like humans, that’s why we work with animals – but attached to every animal is at least one human. We have no choice. Whether it’s dealing with unrealistic expectations, payment and scheduling issues or difficult personalities, working with people can make the most passionate trainer, behavior consultant, pet sitter or shelter staff frustrated and at their wit’s end. This can lead to unneeded stress and even burnout and leaving the field. Listen to five expert speakers discuss different ways to handle our most extreme clients. From setting boundaries to creating and enforcing policies to using technology to prevent client headaches, we’ll cover the ins and outs of our most challenging clients: the humans.

Sponsor:Hippocampus Online
Speaker(s):eoti Anderson, CPDT-KA, KPA-CTP Mychelle Garrigan, MSW, CDBC Katenna Jones, ScM, ACAAB, CCBC, CDBC,

Contact: Mychelle Garrigan
 Email: mychelle@hippocampusonline.com
 Phone: 725-696-3473
 Web: https://hippocampusonline.com/