"Your clients are scared. They are scared of you, of failure, of running out of money, and in some cases having to release their relationship with a beloved family member. This can make them angry, defensive, or uncooperative. As a result, behavior consults are emotionally charged and can be taxing for both the client and the practitioner. Our job is to give them hope while building trust. So how do we do that without burning out or making false promises? We actively build relationships, create a support network, communicate empathetically, and practice the skills that make this possible. Join us for an exploration of how veterinary behaviorists and trainers working together can inspire client engagement and motivate practitioners’ creativity and commitment."

Sponsor:IAABC Foundation
Speaker(s):Dr E'Lise Christensen, Bobbie Bhambree

Contact: Rochelle Burtt
 Email: courses@iaabcfoundation.org
 Web: http://www.thelemonadeconference.com/